Orders can be set up in less than 5 minutes but not greater than 24 hours.

How much do you charge for domain registration?

We can register your .com, .net, or .org domains for £8.99 per year and .co.uk, .org.uk or .me.uk for £5.99 per year(minimum registration 2 years). More domain and prices available upon request.

Can I host international domains?

Yes, we currently have clients that use .ws, .cn, .nu and many other international domain names.

Do you offer NT or UNIX plans?

We offer UNIX web hosting accounts (Cent OS). We do not handle Windows on any machines due to its overall instability and obsessive cost for licensing.

How do I access my Plesk control panel?

You can login to your Plesk control panel at http://yoursite.com:8443 where "yoursite" is your own domain name.

What are the nameservers for the current  machine?

Primary Nameserver: ns.my-big.com
Secondary Nameserver: ns2.my-big.com

How do I FTP into my account?

First you must obtain an FTP program such as Cute FTP or WS_FTP.   Once you have an FTP program, type in "yourdomain.com" as the host address. Supply your username and password in the according fields.  Once logged in, you have complete access to your account.

Is there a manual I can reference to use Plesk?

Yes
Guide for Plesk Domain Control Panel (HTML)
Guide for Plesk Domain Control Panel (PDF)

Where are my statistics?

Click the report button after logging into Plesk and hit the Web Stats button. This will open a new window to Webalizer or AW Stats with all your statistics for that domain.

What is the full path to my cgi-bin?

/usr/bin/perl
In most CGI scripts the standard path line is therefore:
#!/usr/bin/perl
And the path(s) to sendmail?
/usr/lib/sendmail
/usr/sbin/sendmail

Which folder do I load my web pages to?

Your Website's HTML and image files go into the httpdocs folder. (with exception of secure files which go into the secure directory(httpsdocs)) (This is equivalent to the "public_html" folder on many other servers.) Your Website's CGI scripts (if any) go into the cgi-bin folder. In other words, the CGI-BIN folder is outsite the main folder. PLEASE NOTE: You can execute CGI scripts in any directory, not just the cgi-bin directory !

I keep getting errors when trying to publish with Frontpage?

This is because we do not support FrontPage.

Can I have CGI outside of the bin?

Yes, CGI will function in any directory.

What version of Perl comes installed on your servers?

Perl 5.8.8.

What version of PHP comes installed on your servers?

PHP 5.1.6.

What version of MySQL comes installed on your servers?

MySQL 5.0.22

What is the correct path to Perl?

/usr/bin/perl

What is the correct path to sendmail?

/usr/sbin/sendmail

I've uploaded my site and still see "placeholder for ..."?

You are still seeing the default index.html page set up when you ordered your hosting plan through us. Make sure to delete that old index.html page, then your site should resolve correctly.

How long does it take for my DNS changes to update world wide?

Normally you can expect to see your web site DNS to change within 24 hours once you have made the modifications at your registrar. However, we have seen it take up to 7 days in some cases where registrars and ISPs are a little slower.

Why isn't my SSI working?

In order for SSI to be executed, you must rename all of your web pages to .shtml rather than .htm or .html. This solves the majority of SSI errors.

Back To Top^